American Automobile Association - A member since 1993
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New ReviewerI have been a triple A member since 1993. I called the other day as my truck broke down, the battery was completely dead. It was about 9:00 p.m. and I was stuck on the road. I called the number and was told that I only have 4 service calls per year, that I had used them up. "Sorry you will have to call a towing company yourself." I had an accident with my car this year and needed it towed several times, so I did use those 4 tows. However Ive been a member since 1993, 23 years, and for most of those years I never even used the tow service one time. Ill bet that there were times that a decade would go by and I didnt use the tow service. I tried to explain to the woman that I had been a member more than 20 years. She didnt even want to listen, I had used my 4 tows. IF you are going to have only 4 tows, then advertise that clearly when people sign up. Never in those 23 years have I heard about that rule. My membership is due right now and Im not certain what I should do. I have appreciated this service, but after paying fees for 20 years and I want 5 tows and they tell me I am on my own?????? You must be kidding. How can you treat a 20 year long customer with such insensitivity. During those 23 years, there were probably more than 60 tows that I didnt use. What about those tows, can they help me now, a senior citizen stuck on the road at night????????
Ed
Reason of review: Warranty issue.
Monetary Loss: $75.
Preferred solution: Track the number of tows that people make over 5 years. If they have used those 20 tows in 5 years, they are out of luck when they call. However, If there were years where the 4 tows were not used then they will be given more than 4 tows.
American Automobile Association Pros: Road service when i used it.
American Automobile Association Cons: Assistance not provided.
Location: Mount Pleasant, Michigan
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Comments
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I know that is horrible that u get only 5 tows with them this is unlimited with this company check it out I know you like great service so I will share this with you check it out u will love it omardjames35.onlinesalespro.com/mc08
Clearly, you failed to read the membership agreement; it clearly shows 4 tows per year.
Have you gone years without an accident and demanded your vehicle insurance company provide you with a free year of coverage? I think not!
Quit crying! You clearly just want free services!