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Updated by user Feb 07, 2012

This is to let everyone know that AAA did promptly respond to my complaint and it was totally resolved within 24 hours. I appreciate the quick and professional response.

Wayne

Louisville, KY

Original review posted by user Dec 30, 2011

I called AAA yesterday, December 29, 2011, for roadside assistance. Since the engine would not crank, I assumed it was the battery and told the customer service representative that I had purchased the battery from AAA in September 2010. They dispatched a Rescue Ranger to my house equipped with a replacement battery.

The service technician jumped started the car and began to run the diagnostics on the battery and charging system. While the diagnostics were being run, the technician complained about the difficulty in replacing the battery in my 2005 Monte Carlo. It would require removing two braces and maneuvering the old battery out of a tight compartment.

The diagnostics showed my charging system and alternator were at peak performance. The diagnostics did indicate a weak or what he called a "suspect" cell. He asked if I had a charger. I told him no. He then suggested that I take it somewhere to have it charged, but considering it was getting late in the evening that was not a good option. The warranty department would not replace the battery as I was told they would when I bought the battery just 14 months earlier. When the battery was purchased from AAA roadside, I was told the warranty was full replacement within the first 12 months and pro-rated over the next 3 years. I paid over $126 for the battery that failed within 14 months and the warranty department has the audacity to tell me to take and get it charged and if it failed a second time, then they would replace it.

The weather in Louisville, Kentucky is expected to change dramatically over the next 5 days. It doesn't take a genius to realize that a battery with a weak or "suspect" cell is not pulling the full cold cranking amps stated by the manufacturer. Instead, AAA would rather me or my wife get stuck in the cold waiting for the battery to drain and not start the car. This will no doubt happen when AAA is flooded with roadside assistance calls during the next cold wave.

I have been a member of AAA since 1976 and have had good experiences. The attitude of the service technician and their unwillingness to stand behind their warranty are the reasons that I will be canceling my family Gold membership and looking for other options.

Location: Louisville, Kentucky

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Guest

AAA SUCKS....I AM APPALLED THAT AAA GIVES YOU *** BATTERIES, I REPLACED 3 OF THEM BACK IN FEB'16. ITS NOW NOVEMBER 2016, NONE OF THEM WORK AND THEY DON'T HONOR THE WARRANTIES.

I'VE BEEN A MEMBER FOR DECADES, AND THERE IS NO WAY I'M RENEWING. THEY ARE A BUNCH OF COMPLETE SCAM ARTISTS, FROM CSR TO THE TECH SHOWING UP. GOOD LUCK Y'ALL.

IN THIS DAY AND AGE, THERE IS COMPETITION. IN TAKING MY BUSINESS AND MONEY ELSEWHERE.

Guest

06/20/2016

Avoid doing business with AAA. They will not honor their battery warranty.

I received a number of reasons,none that made any sense however. When I called customer service I was aquesed of not telling the truth.

I have been a client from the early 70's and had no reason to misstate what happened. Second rate company and certantly not what the used to be.

Guest

Working as a AAA battery service driver I tell anybody who's thinking about purchasing a battery you have the 2 options after I test your battery you can get a jump or I have this battery for purchase on my truck.But I always let them make a choice. And 1 more thing about are service is we come to you for the battery you don't have too bring it us. That's something auto zone oreilys and Napa can't do.

Guest
reply icon Replying to comment of Guest-1088515

You pay for it through membership fees. I will never buy another battery from the AAA club ever again.

Guest

I purchase AAA battery model# 24F-H ser#189**** now my car wont start. I call AAA customer service they will not honor the AAA battery warranty.

OMG I purchase battery in emergency road side service during winter and raining. Wow what is AAA

Guest
reply icon Replying to comment of Guest-898527

I purchased a roadside AAA new battery and it died at least 5 times within the first year. Each time AAA came out (they were very nice, BUT...) I was told despite my car having NO drain and working perfectly, I should just charge it at a local AAA spot and that I didn't need a new battery because it was operating fine.

My battery just died while i needed car in emergency. This is UNacceptable and ILLEGAL to not replace a battery covered under warranty that is malfunctioning.

Guest

I purchase AAA battery model#24F-H ser# 189**** .Now the car will not crank- I call AAA this morning - I give the above information - They will not honor the AAA warranty .OMG

Guest

We are a AAA Approved repair facility in Whittier CA. The battery installers that check your battery and charging systems have no idea of electric principles.

They are very happy to sell you a new battery but when this one fails within warranty period, you have to fight and argue with them and also with AAA itself. I had experience these problems at our shop. The drivers that install batteries rely on the machine that test the batteries, these machines do not perform an actual load test on the battery.

They relay on software and algorithms, the lack of training of these installers will cost the AAA member hundred of dollars on unnecessary repairs.

Next time you have a problem with AAA batteries be ready to fight and argue. The best advise is to take your vehicle to a repair shop and remain there until your problem get resolved.

Guest

If you had MCA (motor club of america) there wouldn't be a complaint to begin with!

call me and let me tell you why people are switching over to MCA. There is over 150,000 worth of benefits for you for only 19.95 a month :) 951-492-****

Guest

AAA did not honor their warranty for me on a failed battery (2 years) because the vehicle had been transferred from my mother to myself, even though I had all purchase receipts because I had bought/paid for the battery. They just didn't want to replace it, end of story.

I have canceled my AAA membership and also gotten my mother to cancel hers. That is just a cheap way to handle customers.

Tansy Byu
reply icon Replying to comment of Guest-587279

Unfortunatly the batteries are non transferable. If your mother bought the battery she has to be there to sign any paperwork.

They did start to make a slight change in Florida where I used to dispatch and if it was an associate with the vehicle and the primary member bought the battery they will still warranty it. Personally I feel the whole battery deal is a partial scam. I used to work on heavy duty and box trucks.

I could test and change the batteries, some of them up to four larger batteries in the same time the AAA techs could do one. Don't even get me started on the warranty.

Guest

This is Wayne and I am writing to inform everyone that my issue with AAA has been resolved. The local manager, Jim, sent another service rep out yesterday and I am quite pleased with the end result.

They were polite and very professional.

Thank you AAA. I will renew my membership and purchase one for my daughter who is a college student.

Wayne

AAA N

Hello Wayne,Sorry to hear you have had a negative experience with our battery service. I would appreciate the opportunity to look into this for you. Could you please email us your contact information and membership number?please send to memberrelations@***.aaa.com Thank you!

Guest

Hello Wayne,

Sorry to hear you have had a negative experience with our battery service. I would appreciate the opportunity to look into this for you. Could you please email us your contact information and membership number?

please send to memberrelations@***.aaa.com

Thank you!

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