252 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

On 9/23/16 my automobile was in an accident; which you can see by the photos was a total loss. In the meantime I took out a rental from HERTZ.

I was informed by the Hertz Rental that I was not covered for rental because my auto insurance company stated that I had no coverage. This was of course a "Lie". I Then called my auto insurance "AAA" which they confirmed indeed I was covered for rental and stated the amount of coverage. I then contacted Hertz Rental in giving them the Claim number.

Hertz Rental then told me that "AAA" was not going to pay after having a rental for about a month; yet I had liability & collision with rental coverage. I contacted my claims adjuster Giselle Smith by email for the status and no response. It is now 11/25/16. I was instructed by "AAA" claims adjuster that they would not cover the storage fees after a certain date.

Yet, it was the month of October and no one had even gone out to access the damages.

The same pictures below I sent to my "AAA" auto insurance. On a business level this company has not done right by me.

Reason of review: Problems with payment.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

American Automobile Association Reviews

  1. 119 reviews
  2. 26 reviews
  3. 11 reviews
  4. 2 reviews
  5. 8 reviews
American Automobile Association reviews