I have been a AAA Plus member for years, and for the most part, I have always been satisfied with the response time and the service. I pay $180.00 a year for the plus membership, and I feel that it has been worth every penny. In fact I would pay double that if I had to. The plus membership allows for 5 service calls per year, and allows for 100 miles of towing. The plan covers my wife, my daughter, and me.
Over the past 18 months or so we have had a lot of trouble with our jeep, and we have used AAA a number of times for tow's, tire change, and jump starts. My daughter also used the service a couple of times herself. none of the tow's have been more than 20 to 25 miles, but I had done it almost 5 times in 18 months.
Well, back in September of this year, I received a letter from AAA informing me that they were NOT! going to renew my membership DUE TO EXCESSIVE USAGE! Are you kidding me or what? Really? So your plan clearly offers 5 service calls per year, but you cut off members who use it for the maximum service calls offered?
That is about as close to false advertising as you can get. I am still in disbelief over this. It would make more sense to raise a members premium for service, rather than alienate them all together. As I stated above I would gladly pay twice as much for the same plan.
As far as I am concerned, this just proves that AAA is more concerned about bottom line profits, than they are about providing good service to their customers. I am considering a law suit.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
American Automobile Association Cons: Membership cancelation.
Location: Woburn, Massachusetts
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