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I have been a AAA Plus member for years, and for the most part, I have always been satisfied with the response time and the service. I pay $180.00 a year for the plus membership, and I feel that it has been worth every penny. In fact I would pay double that if I had to. The plus membership allows for 5 service calls per year, and allows for 100 miles of towing. The plan covers my wife, my daughter, and me.

Over the past 18 months or so we have had a lot of trouble with our jeep, and we have used AAA a number of times for tow's, tire change, and jump starts. My daughter also used the service a couple of times herself. none of the tow's have been more than 20 to 25 miles, but I had done it almost 5 times in 18 months.

Well, back in September of this year, I received a letter from AAA informing me that they were NOT! going to renew my membership DUE TO EXCESSIVE USAGE! Are you kidding me or what? Really? So your plan clearly offers 5 service calls per year, but you cut off members who use it for the maximum service calls offered?

That is about as close to false advertising as you can get. I am still in disbelief over this. It would make more sense to raise a members premium for service, rather than alienate them all together. As I stated above I would gladly pay twice as much for the same plan.

As far as I am concerned, this just proves that AAA is more concerned about bottom line profits, than they are about providing good service to their customers. I am considering a law suit.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

American Automobile Association Cons: Membership cancelation.

Location: Woburn, Massachusetts

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#1079427

AAA must be having some financial problems. They recently "upgraded" all regular memberships to "premier" status.

Sounded great, but the catch is that when your regular membership period ends, they automatically keep you on the premier status with the new, more expensive premier fee. My local AAA agent danced around the reasons for this trick but the bottom line is that if you pay your insurance and membership premiums via auto deduction you will suddenly and without warning be socked with higher membership fees unless you cancel the standard membership prior to the renewal date.

All very tricky and underhanded. Either there is new management at AAA or they have joined others in scamming unwitting customers.

#1079422

Obviously you are not a "profitable" member when you do the math. It sounds like a pretty *** business practice on their part, but they reserve the right to cut you off if they want.

I worked for the roadside assistance business for a while and there are some people that really abuse the services.

I'm not saying you have, but maybe by the "numbers" it appears that you do. Find another company, there's a lot of competition.

#1079939
@PissedConsumer1079422

I understand The math for sure, but the bottom line is don't offer that many service calls if you going to penalize customers for using them.

Also, I spent some time reading through all the terms and conditions for all available memberships, and they all state that excessive usage will result in non renewal of your membership.

The bottom line here is that, if roadside assistant companies want to continue to operate, then they need to provide service for excessive users period.

Even if they force you to pay additional premiums. at least that way we are given an option.

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