Contact American Automobile Association Customer Service
American Automobile Association Phone Numbers and Emails
Toll-Free Number:
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(800) 222-4357
Customer Service:
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(800) 922-8228
General Info:
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(407) 444-7000
American Automobile Association Email:
How to Contact American Automobile Association?
Most Popular Number:
| Total calls: 624 | Issues resolved: 23 | Last call: Jul 8, 2025 |
American Automobile Association Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
American Automobile Association Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call American Automobile Association is 8002224357. 59% of consumers used this number to address their issues and concerns. Meanwhile, 76% of users reported contacting a real person successfully by dialing the phone number 8009228228.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as American Automobile Association may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
American Automobile Association Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call American Automobile Association is 8002224357. 59% of consumers used this number to address their issues and concerns. Meanwhile, 76% of users reported contacting a real person successfully by dialing the phone number 8009228228.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as American Automobile Association may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call American Automobile Association mainly because of product/ service, account and request for information.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact American Automobile Association is memberrelations@national.aaa.com. 75% of consumers stated that they received a response by email from the company.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
American Automobile Association Website:
American Automobile Association Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
1225 Freeport Pkwy,
Coppell, TX 75019
American Automobile Association Customer Service Reviews
I attempted to use my membership for the very first time and have received nothing but excuses for lack of service. I placed my service call at 10:45 am and it is now 2:30pm and AAA still cannot say if or when someone will arrive.
Update: just got a call now and was told they would arrive at about 3:40pm!
This is taking 5 hours to have someone come out and jump start my car?!??
The entire reason I purchased this membership (premium at that!) was because my daughter went to college this year and it's a long dark (at night) highway, 140 miles.
I was concerned about what might happen if she broke down while traveling to or from school.
My wife drives mountainous roads going to her work so I thought it would make sense to get it for her too.
Now I am questioning this entire membership as it seems completely worthless to me if I can't get service. Customer service could not seem to care any less about it. In fact I was hung up on after my first call.
I was on hold waiting for the rep to say when I could expect someone to bother showing up. Second rep was just there for the paycheck.
Third one said someone would be here in less than 45 minutes.
After an hour of waiting for a confirmation call or text I called back and got nowhere.
Fifth call asked for a supervisor and was on hold for nearly 30 minutes only to be given same excuses maybe this or maybe that.
Sixth and seventh calls yielded zero results trying to find a corporate customer service number. The one I found went to NY (I live in Virginia) and the second attempt went to Utah!
As far as I can tell this entire company is just in this for membership money and fails to take care of someone on the very first request for service!
How Good is American Automobile Association's Customer Service?
I can’t get anyone to email me back or call me back they pass the buck until someone hangs up, it’s been the worst experience I have gone through with a business all the way around unprofessional and rude at best
Didn't realize the issue
Up until the "end" of our claim they were very helpful and answered all of our questions.
Pay day came and we had a really difficult time staying in touch with our adjuster. Very, very frustrating....
My account shouldn’t of been canceled
I called them to tell them that the commercial aired on TV shut the *** up. Never got hold of someone I sent an email was the best I could do and have never heard back from them. I am in process of looking for a new automobile insurance. You can be sure it will not be them.
In 1 hour from 1030 to called 3 different websites that is attached to triple-a. They said they're all gonna help but they all quit at 12 midnight. Cause I called back and said why didn't you call me? And they said we're close at 12. It happened three times so I was at the mercy of a locksmith and after twelve you know what happands!!!
Summary of American Automobile Association Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call American Automobile Association?
Product/ Service Question:
- “Collating in agency not giving me what I asked for in my policy like we discussed over the phone”
- “Serious complaint”
- “Road complaint in New Mexico”
Account Question:
- “Membership ID cards”
- “Lost my membership card”
- “Membership question”
Request for Information Question:
- “Want to talk to a representative”
- “Re: what happened to me on 2/24/25 trying to get help thru AAA”
- “Question on bank charge”
Payments and Charges Question:
- “Charge to my AAA account if I tow my car8 miles”
- “Update payment method”
- “Are rental car reimbursements part of AAA?”
Staff Question:
- “Would like to get roadside service”
- “Recent service and damages to my car”
- “No service despite being a plus member”
Cards Question:
- “Passport photo and card”
- “New address new card new credit card”
- “Need new AAA cards”
Activation/ Cancellation Question:
- “Notice of cancelation”
- “Unwanted renewal”
- “Renew membership”
Return/ Replace Question:
- “Replacement of a battery that’s sill under warranty”
- “Address change and renewal”
- “Return of my cancelled tow payment”
Shipping and Delivery Question:
- “I haven't received my AAA card yet”
- “Never received my AAA card”
- “Was hit by one of YOUR clients. Where is my payment?”
Refund Question:
- “MISINFORMED AND I WANT MY MONEY BACK FOR MISLEADING ME”
- “Because I haven't receive my refund”
- “Refund my money”
Website/ Application Question:
- “Because when I needed you all you hire people that do not come out after 12 when they have on their website 24/7 and said they would help me put me on hole, made me wait, then call back overclothes. Really? I guess you are a bunch of drug addicts and”
- “Having a problem with your website when I log in it's not working”
- “Diamond application”
Employment Question:
- “Employment verification”
Other Question:
- “Roadside”
- “Mrmbrrship i fo”
- “Need my AAA number”
Compare American Automobile Association Customer Service To
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