Contact American Automobile Association Customer Service
How to Reach a Person at American Automobile Association
Verified Contact Information
Toll-Free Number:
-
1-800-222-4357
Customer Service:
-
1-800-922-8228
General Info:
-
1-407-444-7000
Customer Service:
apps_feedback@national.aaa.com
App Support
memberrelations@national.aaa.com
American Automobile Association Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular American Automobile Association Phone Number
1 (800) 222-4357
Average Hold Time
00:01:51
Average Calls duration
4 minutes
Most Popular American Automobile Association Email Address
memberrelations@national.aaa.com
American Automobile Association Live Agent Availability
7% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
American Automobile Association Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular American Automobile Association Phone Number | 1 (800) 222-4357 |
| Average Hold Time | 00:01:51 |
| Average Calls duration | 4 minutes |
| Most Popular American Automobile Association Email Address | memberrelations@national.aaa.com |
| American Automobile Association Live Agent Availability | 7% of callers successfully reach a real person |
| Issue Resolution Rate | Low (11% reported full resolution) |
| American Automobile Association Customer Service Rating | 4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 86% phone, 14% email |
| Common Reasons for Contact | Product/ service, account and request for information |
| Customer Effort Score | High Effort |
| Prepare before the call to American Automobile Association | First and last name, address or zip code or phone number |
Contact Information
American Automobile Association Website:
American Automobile Association Help Center:
Corporate Office Address:
American Automobile Association (AAA)
1000 AAA Drive
Heathrow,
Florida
32746-5063
United States
Other Info (opening hours):
Other Location:
1225 Freeport Pkwy,
Coppell, TX 75019
Summary of American Automobile Association Customer Service Calls
1.1K
TOTAL
CALLS
CALLS
03:33
AVG CALL
DURATION
DURATION
11%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call American Automobile Association?
Product/ Service Question:
- “Collating in agency not giving me what I asked for in my policy like we discussed over the phone”
- “Serious complaint”
- “Road complaint in New Mexico”
Request for Information Question:
- “Request refund on auto renew”
- “I want to know what got charged to my CC”
- “Trying to speak to an agent”
Account Question:
- “Membership”
- “Membership ID cards”
- “Lost my membership card”
Payments and Charges Question:
- “Bill ing”
- “Charge to my AAA account if I tow my car8 miles”
- “Update payment method”
Staff Question:
- “Would like to get roadside service”
- “Recent service and damages to my car”
- “No service despite being a plus member”
Activation/ Cancellation Question:
- “I have to cancel my car insurance because im in rehab center”
- “To renew my account but when I asked to not over talk me they hung up.”
- “Notice of cancelation”
Cards Question:
- “Handicap placard”
- “Passport photo and card”
- “New address new card new credit card”
Return/ Replace Question:
- “Replacement of a battery that’s sill under warranty”
- “Address change and renewal”
- “Return of my cancelled tow payment”
Shipping and Delivery Question:
- “I haven't received my AAA card yet”
- “Never received my AAA card”
- “Was hit by one of YOUR clients. Where is my payment?”
Refund Question:
- “MISINFORMED AND I WANT MY MONEY BACK FOR MISLEADING ME”
- “Because I haven't receive my refund”
- “Refund my money”
Website/ Application Question:
- “Because when I needed you all you hire people that do not come out after 12 when they have on their website 24/7 and said they would help me put me on hole, made me wait, then call back overclothes. Really? I guess you are a bunch of drug addicts and”
- “Having a problem with your website when I log in it's not working”
- “Diamond application”
Employment Question:
- “Employment verification”
Other Question:
- “Roadside”
- “Mrmbrrship i fo”
- “Need my AAA number”
Compare American Automobile Association Customer Service To
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American Automobile Association