On 10/23/2017 I contacted AAA for a boost or to buy a new battery. I explained my dilemma to the associate ....who assured me she would send someone to check my battery to give me a boost or sell me a battery........Well a very pleasant Gentleman arrived who explained to me he could not check my battery because his equipment was dead but he would be more than happy to give me a boost with the other car in the garage which ..Duh I declined his offer because I am a AAA MEMBER and was seeking assistance from them for obvious reasons.
I contacted AAA again ...I explained to them because my problem was not resolved I had to contact a Mobile Mechanic and incurred additional fees and bought a new battery.
I contacted AAA again to cancel my membership. I was told by the AAA associate she would email me a claim form to complete and submit along with proof of battety purchase for reimbursement for my battery purchase.....I submitted the information as discussed multiple times because AAA kept saying the documents was illegible......Finally once they confirmed they received legible documents after giving me the runaround several weeks I received a voicemail stating my claim was being denied.....I have yet to receive a denial letter or received confirmation that membership has been cancelled and when I will be receiving my refund for my membership renewal that was just renewed in October.....WHICH IS USELESS!
Product or Service Mentioned: American Automobile Association Customer Care.
Reason of review: Poor customer service.