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We went to AAA in Smithtown ,NY to help us make arrangements for a hotel in London, England. The woman who assisted us suggested the Hilton London Green Park and a reservation was made. I have never had any trouble with recommendations previously made by AAA but our experience at this hotel was so horrible that I felt the need to write this review as I do not know why this hotel is being recommended . The reviews on sites such as Trip Advisor are terrible and I only wish I had read the reviews and found a different hotel, rather than trusting the recommendation of AAA.

The only positive comments I can make about this hotel are that it is in a good location and the concierge and individuals at the front desk were very pleasant.

The cons of this hotel are that (1) it is tired and old, (2) the walls are thin and you can hear music, etc from other rooms, (3) there was mold on the ceiling of the bathroom, (4) there were cracks in the sink and bathtub, (5) there were stains on the carpet, and (6) the air conditioner was ineffective. If you stood in front of the vent you could feel some air coming out but it was insufficient to cool down the room (and turning down the thermostat did nothing. In addition, on more than one day, there were fans in the lobby because the air conditioner was not working.

I noticed that on Trip Advisor the manager responded to similar comments from previous guests stating that the hotel is due for a makeover. This is great news if you happen to stay in the hotel after the renovations occur (assuming they do) but it does you no good if you stay there before the renovations take place.

I do not know what information AAA bases their recommendation on, but this recommendation was one I wish had never been made.

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