American Automobile Association - Never trust AAA
My car had a transmission problem. After calling around SF to find someone who could transmission, I called triple AAA to have them tow to the place. Triple AAA then offered to tow to a place that was AAA approved as I would receive a discount, I asked them if they do transmission and they said yes, i was thinking wow this is great, I didn't have to waste all my time calling around.
However, after getting my car towed there, the person said they didn't do transmission, I told them that AAA said they did, he then said "OK bring me a transmission and I will fix it"...how the *** am i supposed to bring him a transmission?? I don't know much about cars at all in general. I then went to pick up my car to tansfer it to another place...he wanted to charge me 1300$ for "other problems" he found....i said no i want to take my car and get the transmission fixed...he then charged me 100$ for a storage fee just so I could take my car somewhere else.
The other place said that i needed an oil change, tune, transmission fluid, and a new tire. They charge me 450$ and I was done. Car works like new now.
I had to waste two tows and spend 100$ for a triple AAA mistake. I called AAA, they did not reimburse the tows or the 100$, and pretty much said "I know its our fault but we cant do anything about it"
I have been a member for 10 years in so cal and 1 year in nor cal.
I will never use AAA again. And am going to attempt to dispute all charges through AMEX.
Reason of review: Poor customer service.
Monetary Loss: $200.
Preferred solution: 100$ refund as well as the extra tow I had to do..
American Automobile Association Pros: People who came to tow are excellent.
American Automobile Association Cons: Customer service, Supervisors, Policy.
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