American Automobile Association Reviews and Complaints
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0
Issues
resolved
341
Total
reviews
$310K
Claimed
losses
$3.1K
Avg
loss
17.2K
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views
What was your experience with American Automobile Association?
Customers don't like
- Delay and rude denial of the claim
- Fraud
- Irresponsibilty
Customers like
- Road service when i used it
- Offer necessary services for people driving their vehicles
- Tow driver
My car had a transmission problem. After calling around SF to find someone who could transmission, I called triple AAA to have them tow to the place. Triple AAA then offered to tow to a place that was AAA approved as I would receive a discount, I asked them if they do...
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I liked
- People who came to tow are excellent
I didn't like
- Policy
- Supervisors
- Customer service
As someone who has been a member of AAA for a few years, and who up until recently never had to make a roadside assistance claim, I was shocked to learn how completely inadequate and incompetent their services truly are during a recent incident that I dealt with. I was...
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I didn't like
- Bad service
Broke down, called AAA 7:19 am in town, not in the boondocks said we will text you in a few minutes to let you know when we will arrive. At 9:03 they sent a text that they would be arriving at 10:35..... This is in a town 15 mile from San Antonio (the 7th largest city...
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After a AAA recommended garage charged me $4,000 for something (?), I don't know what as no repairs were done, AAA called me a scam artist when I reported situation to them. Garage supposedly rotated and aligned tires. Never happened. Replace windshield wipers, never...
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I didn't like
- Fraud
- Fraud run around and lies
On 10/23/2017 I contacted AAA for a boost or to buy a new battery. I explained my dilemma to the associate ....who assured me she would send someone to check my battery to give me a boost or sell me a battery........Well a very pleasant Gentleman arrived who explained...
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THIS IS NOT A COMPLAINT!!!!! my name Dr.Michael A. Uporsky member 34 yrs, 429 004 4795647907' incident, Friday evening, November 3rd, near Palm Springs,CA Your service partner: USA Towing &Recovery Driver extraordinary: Andrew Gomez SVP Number 674 310 Del Sol Rd. Palm...
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AAA of Lancaster CA has lost my business. They have an agent in training for travel by the name of Lyndsay Ortiz Zillner who pursued my husband (knowing he was married) while on AAA money in a hotel that AAA paid for for training. I contacted the manager, and she still...
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I've spent a good part of morning trying to reach AAA to make an airline reservation and car rental. No one was available to process my request except for the call center which put me on hold for an unbelievably long time. The best way is to describe the service is...
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After several years of questioning why my the coverage A on my homeowner insurance policy kept increasing, my wife contacted the AAA Arizona Headquarters office to discover that we were grossly over-insured. Coverage A (dwelling) should have been $236,000. Insurance...
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Skiatook, Oklahoma
I didn't like
- Blaming premium increase on aaa policy
Similar to American Automobile Association
Three Years ago, AAA came at and said my battery needed to be replaced, I was OK with that since that battery was over 5 years old... So, Their battery which was more expensive than at auto stores (but they had me stranded and it was 4am, so I did it) The first battery...
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Product
I didn't like
- Poor quality of products they sell at top prices
It is NOT too much to expect proper and professional assistance. You pay AAA to provide as such.The battery service truck should of A) come prepared with equipment that works,...
You expect too much! AAA sent a guy out to provide you assistance and altho his equipment was not working, he did offer to give you a "jump" as we say, which you declined. Whe...