American Automobile Association Reviews and Complaints

Most helpful review

New Reviewer

Jun 23, 2022 AYUMI L

Applying for IDP from Outside of US

1.0

I wanted to follow up my IDP application I sent to AAA in the middle of May. (I live in the US territory Is., Northern Mariana Is.) Address 1000 AAA Drive Heathrow, FL 32746 Attn Mail Stop#28 Arrived on May 19 2022 according to usps I enclosed $20 bank check with other...

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#3700102

Location

Saipan, Saipan

Cons

Lack of responsibility

Preferred solution

Deliver product or service ordered

New Reviewer

Apr 04, 2022 Renee B Rda

Never showed up. Horrible Service,

1.0

Had a tire blow out on I10 near Sealy, Texas. I called for service at 3:37 pm. I waited until 4:55pm for service. After no one showed up I called again to see the estimate time of arrival. I was told my call had not been dispatched out, that they would dispatch it out. Remember you we are on a major highway on the shoulder. It would be another hour or so. Thanks for a good Samaritan stopping and help us out. I had my 83 yr old mother with me. Horrible service...

User's recommendation: Don't buy the service.

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#3459734

Cons

Bad service
No show

Preferred solution

Fix the dispatching system. Check on your customer.

New Reviewer

Mar 25, 2022 Frank M Kko

Customer service

1.0

I just wrote a slew of checks to AAA for premium payments for my 3 auto's and homeowner insurance. I called to ask questions regarding my coverages to find out that we no longer have personal agents. Any time one calls their office, for any reason now you get to dig out your policy and look up all of your numbers etc... I liked my personal agent. Had I known this new "no personal agent" deal that AAA has now I'd have sought another company where one has a personal agent.

User's recommendation: Check around prior to choosing AAA.

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#3435112

Location

Kansas City, Kansas

Preferred solution

Let the company propose a solution

New Reviewer

Mar 19, 2022 Patricia C Ezd

My disgust in your company

Hold times of 15 minutes to over an hour Disconnected phone calls with no calls back Device dispatch confusion- a total cluster ****

User's recommendation: Absolute zero.

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#3416873

Location

Hollywood, Florida

Loss

$100

Preferred solution

Full refund

New Reviewer

Mar 01, 2022 Craig J Sko

Damage on vehicle when towed to repair

Gouge in drivers side door. Reported and havent received any information after someone went to look at damage from AAA.

User's recommendation: Depends on outcome of damage resolution.

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#3374854

Location

Syracuse, New York

Preferred solution

Payment for damage caused during tow call.

New Reviewer

Feb 28, 2022 Tom D Ycm

Changes Auto Insurance Premiums Without Notifying Customer

1.0

AAA increased my annual premium by $319 a year after just one month on the plan -- and without giving me any notice. I only happened to catch it because I saw the cost of my next bill was significantly higher. I feel like AAA has a pretty stellar reputation, so I was shocked when this happened. When I cancelled my policy, I was hit with a huge fee as well, but I was so discouraged by this customer service experience that I just wanted out -- even if other insurers are going to charge me similar rates.

User's recommendation: Choose an insurance provider you trust.

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#3372921

Location

Lake Mary, Florida

Pros

Responsive customer service

Cons

Change rates without notifying customer
Untrustworthy behavior
High cancellation fees without recourse

Loss

$150

Preferred solution

Apology

New Reviewer

Feb 23, 2022 Susan S Uko

Refund of towing costs

On January 18, 2022, Three calls for road side towing service to AAA were made. The first call at approximately 1400 resulted in an extended wait time for Cupertino towing to arrive. After a cursory inspection the driver rudely stating he couldn't tow the vehicle,...

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#3360842

Cons

Endangered my familys lives via unsafe tow vendors
Lack of timeliness on settling my claim
Failure to follow up

Loss

$200

Preferred solution

Full refund

New Reviewer

Jan 23, 2022 Gissel R

Fraud

Fraud and specialty is organize fatal accidents, to make more on the claim liability death pay out, but instead of paying the claim they hold the claim and say they are going to handle the financial responsibility of at fault driver in a wrongful death lawsuit they had file on behalf of both parties the driver and decease heirs to the deceased estates, which insurance is never part of probate because insurance always has a beneficiaries that had been elected by the person before they pass or a co-insurance owner like the other drivers on their policies

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#3280709

Location

Oceanside, California

Loss

$100000

Preferred solution

justices for all the fraud they had been making money by this intentionally fatal accidents in order for their own financial gain

New Reviewer

Jan 07, 2022 Christie G Krc

AAA Texas will not come assess vehicle damage after accident with their policyholder

1.0

A 27-year-old adult child of an AAA policyholder hit my car in Dallas, Texas. The adult child didn't have a valid license or a hard copy of the insurance policy. She also tried to hit and run and only pulled over after I laid on the horn. I was in the far left lane and...

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#3240286

Location

Frisco, Texas

Cons

Poor communication
Does not send adjuster to look at vehicle damage
Passive aggressive communication

Loss

Preferred solution

A claims adjuster to come look at my vehicle and for AAA to pay to fix the damage to my car. I am not at fault for this accident.

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New Reviewer

Jan 04, 2022 Dominique B Ylh

Delayed Tow

Ive waited over 12 hrs to get my car towed. Whats the point in having a membership when you need to use the service isnt available.

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#3228243

Location

Decatur, Georgia

Cons

Lack of effort to settle this claim in an amicable way
Mileage limit
Irresponsibilty

Preferred solution

Let the company propose a solution

New Reviewer

Dec 15, 2021 Heather E Rsl

Lost card

I misplaced my AAA card, and I'm traveling and need proof that I'm AAA member just in case I have any problems on the road

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#3163598

Location

Port Saint Lucie, Florida

New Reviewer

Dec 15, 2021 Heather E Rsl

Lost card

Is there anyway that I can get my AAA information emailed to me or e-wallet with my AAA information on it. I need to have my membership number, I'm traveling.

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#3163590

Location

Port Saint Lucie, Florida

Preferred solution

A new card. I’m traveling and I’ve misplaced my AAA card

New Reviewer

Nov 29, 2021 Nakesha Wbp

Not arrived , very late

Nobody has arrived yet and 15 minutes late already I need to move my car quickly because its Street sweep day Just my luck. Please help

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#3107948

Location

Long Beach, California

New Reviewer

Oct 25, 2021 Regin S

Feedback

1.0

AAA doesnt replace a dead car battery in central Va where I live. Their solution is to tow my car to the nearest garage to have a new battery installed. Ridiculous solution.

User's recommendation: If you live in central Va check AAA’s policy before buying.

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#3005812

Location

Powhatan, Virginia

Oct 02, 2021 PissedConsumer2929745 of Hollywood, FL

App is not recording all my journeys

2.0

App did not record todays journey, Oct. 2. Dont know why but it is very frustrating because it tells me I have unconfirmed journies but that was yesterday.

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#2929745

Location

Hollywood, Florida

New Reviewer

Sep 29, 2021 Victor P Hzi

Being ripped off by your Annapolis Car care center

1.0

I have not heard back from a representative of AAA, my vehicle is still at the Annapolis Car Care Center. I don't believe this is how your customers should be treated, it is unsatisfactory and unprofessional. I've been out of my vehicle for two weeks and no one is reaching out to rectify this problem.

User's recommendation: DO NOT USE THIS FACILITY!

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#2918661

Loss

$1131

Preferred solution

Full refund

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Diversity of Products or Services	2/5
Price Affordability	2/5
Website	2/5
Discounts and Special Offers	2/5
Location	2/5

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Top American Automobile Association Reviews

"That day I'm on the working my car shut down"

"Applying for IDP from Outside of US"