American Automobile Association

Trying to get a triptic yesterday was on hold for two hrs and this morning so far its been almost an hour. Can we please get some help!!!!!!!!

Friday evening I called and asked for battery service. Was told driver would arrive within an hour. About an hour later I get a call stating they end battery service at 5:00pm. I originally called at 6:43pm. They could have told me then. The representative then told me to call back between 8 and 9 AM Saturday as they have battery service from 8AM till 3PM On Saturday. I called at 8:44 AM and was told driver would arrive by9:44 AM. At 9:40 AM I get a call stating they dont have battery service on weekends. Of course I was fumed. I called and complained( lots of yelling)(no cursing). Around 10:30AM I received a call again saying that they found a driver who would bring a battery out. So for the third time I drive to where the vehicle is. After arriving there I get another call stating they dont have a battery for my vehicle, a 1999 Buick Century. It uses the most popular battery for many GM products. Size 78. I guess AAAs slogan that they are here for you anytime you need us is baloney

User's recommendation: Avoid AAA. Just put money aside for emergencies. Use Roadside assistance from your insurance company.

Friday evening At 6:49 pm I called for battery service. Everything was scheduled so I went to where my vehicle was located. Then at 7:43 I received a call saying that they dont do battery service after 5:pm. I can understand that because of darkness. I was told to call back Saturday morning between 8am and 9 am because they have battery service from 8am till 3 pm On Saturday. Set that up was told that driver would be there by 9:44. Received a call at 9:40 saying no battery service on weekends.

User's recommendation: Raise *** you’ll get response.

that i have two order shopper enough ,and I have first order delivery down and go back to car want to start to second ride my car it shut down the reason is front passenge side Bearing Screws Broken and i call AAA towing to fix

User's recommendation: first service best to customers.

i sold a pick up, in Sept. 2019, they supposed to cancel and send refund for remaining 5 months coverage. now, 10 months later, they still telling me it is a computer glitch and can't take the truck off and can't finish refund request. So I guess it's my problem that they're employee made a mistake and did not put a symbol by the truck, and they're IT can't figure this out to remove the truck from network and no one knows how to calculate my refund on a calculator, so. I have to wait to get my refund. This is totally crazy, not professional at all. I need to figure up how much interest to charge them for holding my money.

User's recommendation: don't do it.

The same as the lady in Georgia word for word even the weather a d baby and 1230pm crazy this happend in pittsburgh

User's recommendation: AAA is very bad dont get it.

Were not informed that we had 4 call per card. Instead they said it would cost us 9.00 to get a tow. What in turn was actually 90.00 charged to our account . We asked to be refund the 90.00 a put it the other card. They said they could not do that because of service being completed. I was informed that they would add extra ticket on to card and take $60.00 of my membership renewal . That not good enough i was told 9.00 and my wife heard 9.00 also. I looking to have 81.00 return to my account. Base on the fact that missed informed of amount and number of tows per card.

AAA took over a policy renewal that I had with Safeco and sent me a cheaper rate to get me to sign up but a whole page of fine print coverage was not offered for that price and I would have to pay to get that if I want it. I asked to add my husband to my home insurance policy and went ahead and paid for the auto policy and was going to pay for the home policy once it was updated. After multiple emails and calls, no one fixed the home policy that I was willing to pay more for but needed my husband on the policy. They never responded to my calls or emails but keep sending me reminders to pay for the policy. Neither policy was in effect with AAA yet as I was going to get them renewed before they expired with Safeco. After two weeks passed and nothing was updated by AAA, I decided to cancel the auto policy that I paid for so I can take both policies with the same company and get a bundled discount. I actually saved over $1000 by doing it with another company. Since I had paid for the auto policy in full, I called AAA to get a refund. The policy was not in effect yet and the person who processed the refund confirmed twice when I asked that it would be a full refund. I logged on that evening to see if it was processed and there is a $30 charge for a policy that never went into effect yet, that no one ever told me that there would be a cancellation fee for-just a nightmare. I called and asked why they didn't refund me the full amount and they said that's their policy. I asked to see a copy of the policy since nothing that I received showed that there would be a cancellation fee for a policy that didn't go into effect. They told me the policy is only for employees and I cannot see it. I asked for the situation to be escalated and for a manager to call me back and they told me that department does not call customers. I have never heard of such a thing in my life. They do not tell you about the cancellation fees, they confirmed I would get a full refund which was not true, and they said they do not call their customers back. What company does this? I will take this further because their calls are recorded and I have the phone call logs and emails that I sent numerous times without any response. I am very happy that I did not proceed with them because if this is happening before the policy goes into effect, I cannot imagine what would happen if I had an accident or needed them to fix something. Please DO NOT use this company!! They are scams and do very shady business!!! Everything has been a scam with them!!!

As a member of AAA Auto Club, I contacted AAA to transport my disabled vehicle to the repair shop on November 6, 2019. AAA dispatched one of their contract towing companies and their contract towing company, during the course of loading my vehicle onto a flat bed truck, caused over $1,400 in damages to my vehicle by attaching hooks where they should not have been placed, or by tighten the fasteners too tight and ripping large sections of the undercarriage of my care. I reported this immediately to AAA and they took my report, issued a report number, and have done nothing since. They stated they would be in touch with me within 16 work days. I also spoke twice (with Connie Patava (319-234-****) local AAA manager about this and she was non-responsive when I asked for her assistance with remedying this situation.

My car died in the intersection could not get AAA Roadside Assistance on the phone it was a 10 min. wait time just to connect to customer service it was a beautiful day at 2:30 pm the police showed up and they called a tow truck we had to walk 5 miles to get home, the next day I got thru to customer service they were rude and seemed not care they told me I had to pay for the tow and they would refund my money in 2 weeks I was livid it was just before payday and money was tight. If I could give them a negative star I would !

My car died in the middle on the intersection could not get thru it would be a 10 min. wait to get thru on the the phone it was a beautiful day at 2:30 pm police showed up they had my car towed I had to pay $155.35 called customer service they said it would be 2 weeks to get my money back

I have been a member of AAA and have utilized their insurance services for over twenty years. I have always been satisfied with their services. Recently, I purchased a home and insured it with the company. When it came time for renewal a year later, I was first hassled because we're doing a remodel and they wouldn't insure unless we got a letter from the contractor stating it would be completed in thirty days, which I secured and sent to them. Then, they claimed it was considered "mixed construction" (even though they CURRENTLY INSURED THE HOUSE) and now wouldn't be renewing. They gave me the runaround for a month, making me jump through a bunch of hoops, separating my daughter from our insurance policy to get a "better rate," and wasting a lot of time, only to decide that now, they won't renew the insurance. I'm so angry. This is not the insurance company I know and I will be moving all of my insurance away from this new, inferior company. What a shame.