American Automobile Association
American Automobile Association Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Automobile Association has 1.5 star rating from 114 reviews and only 14% would recommend; consumers report widespread dissatisfaction with reliability, customer service, price level, and many request a refund or dispute auto renew charges.
Key Takeaways for Future Customers
- Expect mixed roadside assistance; some tows and battery service work, but many report long waits or no service.
- Verify billing, membership auto renew details, and refund policies before subscribing.
- Be prepared to escalate for claim denials or customer service issues and document interactions.
Negative Feedback / Risk Areas
- Repeated reports of multi-hour waits or no tow despite requests.
- Claims denied or disputed with allegations of poor adjudication and occasional alleged fraud.
- Billing problems, difficulty cancelling auto renew, and slow or missing refunds.
- Rude or unresponsive customer service and outsourcing to distant call centers.
Positive Feedback
Some users praise effective roadside help, courteous tow technicians, and resolved membership issues when reaching a helpful representative.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Automobile Association has 1.5 star rating from 114 reviews and only 14% would recommend; consumers report widespread dissatisfaction with reliability, customer service, price level, and many request a refund or dispute auto renew charges.
Key Takeaways for Future Customers
- Expect mixed roadside assistance; some tows and battery service work, but many report long waits or no service.
- Verify billing, membership auto renew details, and refund policies before subscribing.
- Be prepared to escalate for claim denials or customer service issues and document interactions.
Negative Feedback / Risk Areas
- Repeated reports of multi-hour waits or no tow despite requests.
- Claims denied or disputed with allegations of poor adjudication and occasional alleged fraud.
- Billing problems, difficulty cancelling auto renew, and slow or missing refunds.
- Rude or unresponsive customer service and outsourcing to distant call centers.
Positive Feedback
Some users praise effective roadside help, courteous tow technicians, and resolved membership issues when reaching a helpful representative.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wind n sea towing in yucca valley,ca....
Wind N Sea towing in Yucca Valley, CA. Drove their truck on my concrete driveway, cracking it, and will not pay to fix it.
- Aaa california was not very helpful
Preferred solution: MONEY TO Fix the damage to my driveway
Request refund on auto renew
- I was unable to cancel AAA auto-renewal via phone; a local branch connected me and a refund was granted.
I was trying to cancel an auto renewal for AAA, but found every number to be a dead end. After they got me in touch with my local branch, the request was finalized...
Request for a refund was granted on my auto renewal
User's recommendation: When in doubt, check these guys out!
Los Angeles, California
- AAA blamed me; my front headlights were damaged.
- Court actions: initial $2,700 award, later $0 on appeal.
the other driver was the blame because of exiting his parking carelessly. Damage my front headlights. Not hood, grille or lower front lights. AAA said he was entering and I was speeding, I hit his rear of car, when the collision was front corner passenger side with his rear passenger corner. AAA always blame me. My pictures show how the accident happened. They dont care. I spend five thousand dollars in repair. AAA sent me a check for $1400.- Because is a total loss and a salvaged car.I return the check. I take them to court, By July 25th Judge decided a compensation to me for $ 2700.- They appeal and by Sept. 29th 2025 judge Ema Castro decided that I receive nothing $ 0.00 nothing. She stated among other considerations that I have not prove or presented documentation. I submit about 30 pages and 6 pictures. By July 3rd I received a letter from the other driver lawyer and AAA claiming he has injuries treatment for $ 45.000.00 and insurance pays $ 15,000.00 and the rest is up to me $ 30,000.00 to pay. I had no injuries he has attending Chiropractic statement ALL spinal cord injuries, cervical, dorsal, lumbar, sacrum down to his *** The amount is exactly that no hundreds no coins.All this appears to me unreal and cause
a compensation claim as possible.Since at time of accident the other driver was decently normal. Pictures of documentation mechanical repairs, parts replacement available. They (AAA) said there was a witness that saw the accident I hit his rear, no witness show up at court. Inventory done two hours after the accident was an inventory of all suspension parts including hood, grille when they were in normal shape. No adjuster was sent to evaluate damages. Who cares! They win just by saying whatever.
Thank you for your consideration.
Robert Boyadjian--5950 Carlton Wy Apt 2-- Los Angeles CA 90028
Cell phone: 323 901 ****-- E-Mail:robert197709@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey get bribes and dismissed claims
- Jennifer L. allegedly took a bribe and said I can't win the claim because I am Black.
- The reviewer can't recommend AAA and calls for a boycott.
AAA claim representative Jennifer L. dismissed my claim because she was given a bribe by the lady who hit my car.
Jennifer called and told me that I can't win this claim because I am black.
Please, people boycott this insurance. I can't recommend it to anyone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAAA sells defective batteries to get you in their Auto Repair Shops
- Two defective batteries; claim of no liability.
- Bracket lost; tire swapped; bolt bent; radio repair took 6 months; 2-year Georgia liability; Allstate.
AAA is no longer the company your grandmother and grandfather would use.
They lost the bracket to the battery in one car changing the battery. They changed a tire on my car and replaced it with a spare to get me to a repair shop. In the process, their technician bent up one of the bolts in the process. That had to be fixed.
I drove around for 6 months to find a technician to repair the radio. The first thing AAA did was to whine about the length of time it took them to be contacted.
The law states defective products have a 2 year product liability window, in Georgia. TRY ALLSTATE ROAD SERVICE.
User's recommendation: TRY ALLSTATE FOR ROADSIDE COVERAGE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAAA Tow request rejected for not using AAA approved garage
- Requested roadside help in San Jose; spoke to an Arizona agent after a tire blew.
- Tow to home denied; I borrowed a spare to get the car home.
Requested service in San Jose, CA - spoke to an agent out of Arizona. My car became undriveable after a tire blew out in a hospital parking garage.
I didn't have a spare, so I contacted AAA to use one of the five-mile tows included in my membership. However, my request was rejected because I wanted the car towed to my home, not a AAA-approved garage. I was questioned about why I wasn't taking it to one of their approved shops and told that my request would not be honored.
I ended up having to borrow a spare tire from someone just to get my car home. This situation was stressful and frustrating, especially when my vehicle clearly couldn't be driven.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware of this company
- Customer service reps are abusive and unprofessional.
- The company has many negative reviews and ignores requests for a supervisor.
This company has a big employee problem, and maybe the company has created the problem themselves. Their customer service representatives are abusive, unprofessional and are full of attitude like as if the customer is the enemy.
This company has an abundance of negative reviews and does not seem to care beyond the issue of getting your money. If one asks for a supervisor call or manager call, no go you will be ignored.
- Bad company
Preferred solution: Apology
User's recommendation: Stay away from AAA Insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Want to report my bad experience with AAA
- Stuck in a trench for two hours awaiting help on 2/24/2025.
- Wrong number on file; Clayton Road in St. Louis misread.
- They could not recheck the first call.
Company fixed the issue and I have been provided with apology. Explained how I was stuck in a ditch for a little over 2 hours
That's when I learned that they had put the wrong phone number in for me, as well as mixed up the street, Clayton Road in St. Louis, Missouri. They thought I was in Clayton, Missouri. He said it showed that they tried calling me and got no response.
So then after learning that the number was wrong, I don't understand why they couldn't go back to the first initial call from me to recheck the number because I did get a text from them after I first called for help. I'm a senior citizen, that was frightening.
Preferred solution: Price reduction
Oklahoma City, Oklahoma
Mrmbrrship i fo
*** off! *** off!
*** off! *** off! *** off! *** off!
*** off! *** off! *** off! *** off!
*** off! *** off!
*** off! *** off!
User's recommendation: Don't use AAA
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMannerless Driver with a AAA Student Driver car
- Driver with AAA logo drove into a parking spot while another car waited.
- Occurred in a Cerritos, CA mall parking lot with a student-driver AAA vehicle.
Last weekend, I was shocked to see a rude driver tarnishing the AAA name. In a crowded mall parking lot in Cerritos, CA., this car driver bullied his way into a parking spot while another car was patiently waiting its turn to park.
Such behavior is not expected from anyone, let alone someone driving a vehicle with the AAA logo (student driver) displayed all over it. What a sad world we live in; this man driving a student driver vehicle must be given a lesson and provided driving instruction himself.
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Verified ReviewerNreed a reply.
Noone ever gets back to me.
I have not heard back. I only wanted to report an exceedingly problematic, dangerous road in New Mexico. Call if you want the details.(651)-206-****.
Reply to me. I don't want to send 100 symbols.
Just reply.
Don't make me think you are stupid. Call (651)206-****.
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Verified ReviewerResolved: No service when needed
- After 30+ years with AAA, the service felt not worth it when I needed help.
- Battery issue caused a three-hour wait with no ETA; I canceled and used a local tow.
Company fixed the issue and I have been provided with apology. A refund in the amount equal to what AAA pays one of their suppliers.
Since my membership seesm withless no need for me to renew it,
After a recent doctor's appointment my car would not start, the problem appeared to be a dead/weak battery.
I called AAA for assistance and was told that they were experiencing a heavier number of calls than usual and that they would assign the service ticket when a vendor became available. When asked they were unable to give me an estimate of when that might be. After waiting over an hour I called back again only to be told the same thing. I waited another hour before calling again.
Each time I called I had a very difficult time reaching an actual human vs some AI bot. I figured after 2 hours it was time to go in a different direction. That's when I decided to call a local tow company who was able to reach me within an hour. Total time waiting for AAA three hours.
When I called AAA again to cancel the service request they told me that I was in the queue, however my ticket had not yet been assigned.
I wish I had called the local company to begin with and paid the tow fee out of pocket which amounted to about the same as one year AAA membership.
Lesson learned.
Once my membership expires I will become a former member rather than current one.
Since there doesn't seem to be any direct way of contacting AAA customer service I suspect they really don't care what type of service they are actually providing. Save your money
User's recommendation: Save your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRe: what happened to me on 2/24/25 trying to get help thru AAA
- Stuck in a trench, couldn't get out.
- Called AAA; they texted a link, long wait; my number was corrected, and help arrived after about two hours.
I got stuck in a trench, and no one could get me out. I was in too deeply.
I called AAA, and they immediately texted me a link. The wait was so long. After an hour, I called back twice. The second time, a kind man informed me that my number was incorrect.
After I corrected it, I still had an extra hour wait, a total of two hours. Actually, it was past two hours before help arrived.
Preferred solution: Price reduction
User's recommendation: Immediately when u first call AAA, make sure that they have your correct phone number, so that u don't have a Two hour or more wait like I dod if I hadn't called them back Twice, I'd never had known that they had put my # in incorrectly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Complain
- AAA told me to leave key under mat; they never arrived.
- Car towed 8 hours after call; returned with damaged windshield; tools stolen; paid $320.
Company fixed the issue and I have been provided with apology. I was refunded my tow
I can’t get anyone to email me back or call me back they pass the buck until someone hangs up, it’s been the worst experience I have gone through with a business all the way around unprofessional and rude at best
Im upset I broke down called AAA was told I could get my baby out of the weather they said they were close to leave my key under mat and never came out, my car was towed by police 8 hours after my call. I had to pay 320 to get my car back and AAA will not respond to my calls or emails. They just hang up or send me to another person that hangs up, when I got my car back it had all my tools stolen windshield broke mirror broke
User's recommendation: Never get AAA they are not like the old AAA
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamer, South Carolina
Horrible service…left us stranded
- Two calls; AAA arrived after three hours.
- AAA mounted the spare but had no air pump.
- Tow on a trailer; the driver left; the trooper called in friends.
We had a blow-out on 95 around 4:30 PM. It took two calls and three hours for the AAA service to arrive.
He mounted our spare and didn't even have an air pump to inflate it. He decided to tow us on a trailer, pulling up in front of us, and then just took off. We never saw him again! By then, it was pitch dark.
My husband is in his 90s and I am in my mid 80s. Thank God for our state trooper who called in friends!
- Abandoned us
Preferred solution: $ it cost to stay overnight rather than stay with our friends in NC, $ to cover what we had to pay the guys that the state trooper got for us, money for the service call the next day to have a new tire remounted.
User's recommendation: AAA is not what it’s cracked up to be
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOur local tow companies do not like AAA
- Tow was quoted 2 hours from a company 4 miles away.
- After 2.5 hours, AAA said they were on the way but had not left yet.
I needed to get a tow for repair of my disabled vehicle. I was quoted 2 hours from a tow business 4 miles away.
After repeated calls to AAA and online tracking, saying they were on their way they had not left yet after 2.5 hours. Tow companies do not like AAA due to their cheap rates they offer tow companies to tow. I pay for a premium membership, it's not so premium.
I now have to seek alternative methods to get to work tomorrow. Waste of my time.
User's recommendation: Stay away from AAA, pay cash they do not deliver great service any longer.
About
, , ,
AAA is an automobile group and service organization. It was founded in 1902 as American Automobile Association. AAA is headquartered in Heathrow, Florida. This organization is formed from a number of motor clubs. It has more than 50 individual clubs throughout the United States and Canada. AAA provides different road services, directions and maps, lodging reservations, automotive services, and financial services for example various kinds of loans, credit card services and insurance policies. The tagline of the company is: "There is not much you cannot count on AAA for". During your trips, the company offers a wide range of services to assist you, such as numerous tours and cruises; discounts, insurance, and car rentals.
American Automobile Association is ranked 89 out of 1475 in Non Profit Organizations category
USA
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They won’t tow the car to your home because the garage is going to get your business since it is not driveable. For that, they give AAA a good discount on the tow.