American Automobile Association
Reviews and Complaints
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Verified ReviewerAAA is not honoring my battery warranty
Preferred solution: Full refund
User's recommendation: Honor your Warranty sitting with a dead Battery
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Verified ReviewerExplanation of services
Preferred solution: Price reduction
User's recommendation: Know your membership details before you need to use the services.
Incorrect date of birth on my airline ticket
User's recommendation: Yes.
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Verified Reviewer | Stone Mountain, GeorgiaAAA still not honoring my battery warranty
User's recommendation: Check your battery be for the service is over.. it may look new but be older
Complaint
User's recommendation: Triple A sent me a refund for the towing, everything is good!
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Verified Reviewer | Troy, MichiganReservation with Hertz rental and Mokena
User's recommendation: They cheat customers out of using AAA discount
New battery not working right
User's recommendation: AAA,got back to me to resolve this
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Verified ReviewerStalled out on road
User's recommendation: Pay attention to the gas hand
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Verified ReviewerReason for Review - warn others!
- In previous years good quick service
- Limited service areas
- Using computers instead of human
Preferred solution: My four-hour wait time back! They have refunded me $9 (paid ahead of time until end of December).
User's recommendation: Cancel now. Service has gone downhill.
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Verified Reviewer | Stone Mountain, GeorgiaAAA is not honoring my battery warranty
Never received a packet
Preferred solution: A welcome packet and card showing membership with aaa
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Verified Reviewer | Boulder, ColoradoCrooks
User's recommendation: cancel them
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Town & Country, MissouriPoor Customer Service and Price Gouging policy # A5695****
I received a letter from AAA Auto Insurance in response to the BBB complaint I files and the reason(s)m they gave about raising my insurance premiums every six months starting last July, 2022, is because of inflation and whenever mileage is put on a vehicle (one with...
SO I called again and ask why were my rates going up again after 6 months, and the first reason was "the mileage had gone up a little", well, my mileage since March 2021 (two years), has gone up by 1940 miles (my car is a classic, 1992 Ford Explorer Sport), and I don't drive it a lot, mostly stays parked. I might use it sometimes to go visit family, to go to store sometimes. Then they gave me another reason was that "rates go up all the time", but why every six months all of a sudden? I am a senior and am supposed to have all the senior discounts, senior driving course, policy longevity, multiple policies, good driving record, etc., applied.
I was paying (March 2021),$42.00 per month then it went up to (September 2022), $47.00 per month, now starting in March 2023 they want to increase it to $54 per month. When I called to inquire, all I got was an incompetent agent who didn't know anything. So after speaking with "4" agents and going back and forth with no resolution, I told them I will get another policy somewhere else. So I ask the agent to remove everything but the state mandated liability until I get another policy in a few days from another company.
I was sent several emails from the AAA agent (Thomas Graves), and he was soooo incompetent it was pathetic.
I did what was required of me, but he kept sending me emails about the same thing, over and over and over again, pathetic to say the least. Policy # A5695****
- Good rental insurance
- Company auto insurance agents not too competent
Preferred solution: Price reduction
I need a copy of my renter's insurance policy
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Verified ReviewerAAA will leave you STRANDED & cancel your membership AFTER 17+ yrs
On 24 Sept. 2022 Sat.
my vehicle was disabled on the highway 100+ miles from home, so I contacted AAA motor club which I had a Premier RV membership for 17+ years when AAA could NOT find a provider to tow me home after 4+ hours on the phone\stranded. In fact AAA motor club told me to find a way back on my own and then seek re-imbursement for expenses ($1100). Then I received a letter dated 12 Dec. 2022 Mon.
denying me the option to renew my membership along with 3 other family members. So I was trying to understand why this happened when AAA provided ROTTEN service and left me stranded 100+ miles which I was still willing to give my money for another year. I contacted AAA for more clarification which was NO help in fact I was told "decision is final" so I finally spoke with the person whose name was auto signed on that letter. He chose to make the statement that it costed more to keep the membership active despite the 17+ year relationship and IF he was to make an exception for me he would have to for others...wow!
(sad)
I learned also that AAA motor club were canceling membership(s) during the height of the 'COVID' pandemic (2021). I have $1k credit on my acct plus had 3 life insurance policies with AAA which I have cancelled and to date still have NOT received my $1k. Hopefully no ONE will experience the treatment that I received from this SORRY company. I also wonder how AAA motor club can give advice to the public via media when CLEARLY they are NOT a reputable entity.
I will NEVER stop posting this experience until AAA motor club is OUT-OF-BUSINESS or sold. I ask that you NOT give this company any of your hard earned money and IF you do good luck on the road.
User's recommendation: PLEASE do NOT use AAA.com you will be STRANDED (extremely poor service)
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You will have to file a civil cause of action against AAA in civil court for damages and court cost...
Thanks