Howard Herman A

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AAA is not honoring my battery warranty

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Customer service in georgia was / is no help.. They do not honor the Battery warranty.. I brought a battery off A AA and it was not brand new. Needs charged.. I got it March of this year. Pissed Customer
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Loss:
$211

Preferred solution: Full refund

User's recommendation: Honor your Warranty sitting with a dead Battery

Wanda F Fox

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Explanation of services

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3 calls for Roadside Assistance on 11/17/23. I was broke down on busy I-95. AAA sent a truck with non english speaking techician. 3 hrs on a dangerous highway with AAA being my only help & eventually Road Rangers towed me to a safe location until my husband arrived. Something as simple as coolant & a jump resolved my car overheating issues. I'm now re evaluating the services leaning more towards discontinuing my membership. Be very clear about the mileage associated with your membership plan.
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Loss:
$80

Preferred solution: Price reduction

User's recommendation: Know your membership details before you need to use the services.

Anonymous
map-marker Houston, Texas

Incorrect date of birth on my airline ticket

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I was leaving for a flight on Sunday December 17th. My local AAA agent listed my DOB incorrect not allowing my TSA Pre check to be valid. After calling and leaving messages I got no response. Found this site on the internet, Andi in Utah was wonderful. She found the 800 number to call for Ohio issues.
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User's recommendation: Yes.

Howard A Qvj

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| map-marker Stone Mountain, Georgia

AAA still not honoring my battery warranty

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AAA sold me a battery in March 2023 and it needs a charge .. I refuse to charge it up if I have a warranty that the will not honor
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User's recommendation: Check your battery be for the service is over.. it may look new but be older

Anonymous
map-marker Middleton, Wisconsin

Complaint

I was stuck in a ditch today, 1-12-24 in Silver Lake, WI. I called Triple A at 8:00 a,m. Five hour's later I was still sitting in the ditch with no Tow service on the way, I finally cancelled my request from Triple A and callec a local Tow Truck co. and got pulled out within 10 minute's, I think that was pretty lousy service from Triple A. It cost me 100.00 to get pulled out of the ditch. Sicerely, Herb Bennett
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User's recommendation: Triple A sent me a refund for the towing, everything is good!

Tanya M Wen

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| map-marker Troy, Michigan

Reservation with Hertz rental and Mokena

On 11/30/23 at Hertz Rental in Mokena , il I made a reservation with my AAA discount. When I arrived at approx 3pm Mary Ellis stated thst they did not have the car abd I had to oay for a upgrade. She was rude, obnoxious and condescending. I believed the owner was sitting next to her. I rented the car for 3xweek because my has engine problems cost est 9000. I dont have the money. No other solution was offered. I lost over 20.00 in Uber and no way to get to work but addtional hefty cost. Please do not do business with them. I am 60 years old and I just want to cry. Tanya Moore
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User's recommendation: They cheat customers out of using AAA discount

Anonymous
map-marker Manchester, New Hampshire

New battery not working right

I purchased a new battery in summer of 2022.Battery does not hold the charge, Had associate come to check it, he said i cant exchange for another.warranty is 5 yr. Please i need another battery.he told me to call corporate ..i am a AAA plus member, address is 17 Maple St , Saugus Ma 01906..AAA should have my receipt..Didnt get an order # ,
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User's recommendation: AAA,got back to me to resolve this

Shaundee H

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Stalled out on road

Out of gas on the side of the interstate and traffic is starting to build up so hay maybe I can get a ride from someone
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User's recommendation: Pay attention to the gas hand

Cleota Euh

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Reason for Review - warn others!

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I have been with AAA 16 years. Good results the few times used. Except yesterday. FOUR-hour wait to get tire changed. Three different 'arrival' times. Blamed the computer system. C/S texting with someone - probably AI. Lies. Man who changed tire did ok. Membership cancelled today. Lots of competition out there!
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Pros:
  • In previous years good quick service
Cons:
  • Limited service areas
  • Using computers instead of human

Preferred solution: My four-hour wait time back! They have refunded me $9 (paid ahead of time until end of December).

User's recommendation: Cancel now. Service has gone downhill.

Howard Herman A

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Verified Reviewer
| map-marker Stone Mountain, Georgia

AAA is not honoring my battery warranty

I called AAA because my battery was old.. I purchased a new battery from a AAA service man in March of this year 2023.. I don't do much driving and I thought it may be gas also. I called AAA and gas and jumped start .4th service man would not leave a battery.. His remarks were : I need to charge the battery.. My warranty did not end yet.. He said no paper work no batteryhonor the warrant
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Christa F Qft

Never received a packet

I purchased a year subscription for a Christmas gift. Have never received anything via mail or email. It said I would receive a packet in the mail.
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Preferred solution: A welcome packet and card showing membership with aaa

Sally A Ozf

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Verified Reviewer
| map-marker Boulder, Colorado

Crooks

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I just had an appalling experience trying to cancel my Mom's AAA insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. I think they refuse to close accounts so they can keep fraudulently charging non-driving seniors. This is a crooked company, and nobody should do business with them.
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User's recommendation: cancel them

Ray W Smith

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Verified Reviewer
| map-marker Town & Country, Missouri

Poor Customer Service and Price Gouging policy # A5695****

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Updated by user Mar 10, 2023

I received a letter from AAA Auto Insurance in response to the BBB complaint I files and the reason(s)m they gave about raising my insurance premiums every six months starting last July, 2022, is because of inflation and whenever mileage is put on a vehicle (one with...

Original review Feb 26, 2023
I purchased an auto policy from AAA two years ago and starting last July 2022, my rates started going up and when I called then to inquire the reason first given me was that the rates in Mississippi were going up. Well, it went up by $10 per month, then when I got my most recent renewal notice (February 2023), premiums was going up another $10 per month starting in March 2023.

SO I called again and ask why were my rates going up again after 6 months, and the first reason was "the mileage had gone up a little", well, my mileage since March 2021 (two years), has gone up by 1940 miles (my car is a classic, 1992 Ford Explorer Sport), and I don't drive it a lot, mostly stays parked. I might use it sometimes to go visit family, to go to store sometimes. Then they gave me another reason was that "rates go up all the time", but why every six months all of a sudden? I am a senior and am supposed to have all the senior discounts, senior driving course, policy longevity, multiple policies, good driving record, etc., applied.

I was paying (March 2021),$42.00 per month then it went up to (September 2022), $47.00 per month, now starting in March 2023 they want to increase it to $54 per month. When I called to inquire, all I got was an incompetent agent who didn't know anything. So after speaking with "4" agents and going back and forth with no resolution, I told them I will get another policy somewhere else. So I ask the agent to remove everything but the state mandated liability until I get another policy in a few days from another company.

I was sent several emails from the AAA agent (Thomas Graves), and he was soooo incompetent it was pathetic.

I did what was required of me, but he kept sending me emails about the same thing, over and over and over again, pathetic to say the least. Policy # A5695****
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Pros:
  • Good rental insurance
Cons:
  • Company auto insurance agents not too competent

Preferred solution: Price reduction

Banessa Pli
map-marker Seattle, Washington

I need a copy of my renter's insurance policy

My AAA insurance app is showing that my membership has been canceled, therefore I cannot enter my account to get a copy of my renters insurance policy!
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0-0

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AAA will leave you STRANDED & cancel your membership AFTER 17+ yrs

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American Automobile Association - AAA will leave you STRANDED & cancel your membership AFTER 17+ yrs

On 24 Sept. 2022 Sat.

my vehicle was disabled on the highway 100+ miles from home, so I contacted AAA motor club which I had a Premier RV membership for 17+ years when AAA could NOT find a provider to tow me home after 4+ hours on the phone\stranded. In fact AAA motor club told me to find a way back on my own and then seek re-imbursement for expenses ($1100). Then I received a letter dated 12 Dec. 2022 Mon.

denying me the option to renew my membership along with 3 other family members. So I was trying to understand why this happened when AAA provided ROTTEN service and left me stranded 100+ miles which I was still willing to give my money for another year. I contacted AAA for more clarification which was NO help in fact I was told "decision is final" so I finally spoke with the person whose name was auto signed on that letter. He chose to make the statement that it costed more to keep the membership active despite the 17+ year relationship and IF he was to make an exception for me he would have to for others...wow!

(sad)

I learned also that AAA motor club were canceling membership(s) during the height of the 'COVID' pandemic (2021). I have $1k credit on my acct plus had 3 life insurance policies with AAA which I have cancelled and to date still have NOT received my $1k. Hopefully no ONE will experience the treatment that I received from this SORRY company. I also wonder how AAA motor club can give advice to the public via media when CLEARLY they are NOT a reputable entity.

I will NEVER stop posting this experience until AAA motor club is OUT-OF-BUSINESS or sold. I ask that you NOT give this company any of your hard earned money and IF you do good luck on the road.

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User's recommendation: PLEASE do NOT use AAA.com you will be STRANDED (extremely poor service)

2 comments
Ray W Smith

You will have to file a civil cause of action against AAA in civil court for damages and court cost...

Guest
reply icon Replying to comment of Ray W Smith

Thanks

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