American Automobile Association - Waiting and Waiting and Waiting in 94 Degree Temperature
On May 1, 2014, at approximately 3:15 pm, the front passenger side tire disintegrated on my way from Pasadena to Glendale, California.I pulled over to the side of the road and parked on an off ramp.
I raised the vehicle and tried to change the tire but discovered the lug nut remover was not the one for my vehicle. I called AAA and was told it might take 30 minutes for a truck to arrive but because of the nature of the emergency, the call would be coded a priority. I was also told that I would be sent texts advising me when the truck was in route to my location. I waited for 30 minutes in the sweltering heat.
Because the car was raised, I couldn't wait in the car though that would have not offered any solace from the heat. I returned to the truck of my car and located the "right" lug nut remover. I changed the tire hoping the lug nuts had been secured correctly. I drove home and called the AAA club and lodged a complaint.
I was told a supervisor would be informed of the incident and that I would receive a call sometime afterwards. I never received a call from anyone at AAA.
A few minutes later, while showering, a man called and left a voicemail advising me he was at the off ramp but couldn't see my vehicle.Clearly, "better late than never" is untrue in this particular incident.