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On May 1, 2014, at approximately 3:15 pm, the front passenger side tire disintegrated on my way from Pasadena to Glendale, California. I pulled over to the side of the road and parked on an off ramp.

I raised the vehicle and tried to change the tire but discovered the lug nut remover was not the one for my vehicle. I called AAA and was told it might take 30 minutes for a truck to arrive but because of the nature of the emergency, the call would be coded a priority. I was also told that I would be sent texts advising me when the truck was in route to my location. I waited for 30 minutes in the sweltering heat.

Because the car was raised, I couldn't wait in the car though that would have not offered any solace from the heat. I returned to the truck of my car and located the "right" lug nut remover. I changed the tire hoping the lug nuts had been secured correctly. I drove home and called the AAA club and lodged a complaint.

I was told a supervisor would be informed of the incident and that I would receive a call sometime afterwards. I never received a call from anyone at AAA.

A few minutes later, while showering, a man called and left a voicemail advising me he was at the off ramp but couldn't see my vehicle. Clearly, "better late than never" is untrue in this particular incident.

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Center Moriches, New York, United States #816531

Hey what's going on My name is John i work for a Company called (MCA) Motor Club America. We are also a road side assist to help people like you and me get back on there feet plus a whole lot more.

Check us out. We are always here if you need us.

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